How can we help?

Sign up with your email, confirm your phone number with a code, then complete a short ID check. Have your ID document ready: it usually takes a few minutes.

As a financial service, we're required to verify who our customers are. Your documents are only used to confirm your identity.

Tirnu isn't available everywhere. During sign-up we check whether we can serve you where you live. For example, we don't serve customers in the United Kingdom or in sanctioned countries.

Send a bank transfer to the account details shown on your Wallet page. Card top-up is coming soon.

Choose Withdraw, paste the wallet address and tell us who receives it. The law requires us to collect recipient details for crypto transfers.

It depends on your bank for euro transfers, and on the network and the speed you choose for crypto. Your transaction details show the status at every step.

Open Buy, choose the asset and the amount in euros. You'll see the price and every fee before you confirm.

A swap exchanges one crypto-asset for another in one step, for example ETH to SOL, at the price shown before you confirm.

Nothing is charged and the amount goes back to your balance. The transaction details show the reason.

You see every fee before you confirm. The full list is on our Fees page.

Every transfer out of your account is confirmed with a one-time code, so nobody else can move your money, even with your password.

Email support@tirnu.com straight away from the address on your account. We'll help you secure it and move your sign-in to a new phone.

No. We never ask for your password or your codes by email, phone or chat. If someone does, it isn't us. More on our Security page.