Delete your Tirnu account

1. How to request deletion

1. Send an email to support@tirnu.com from the email address registered on your Tirnu account, with the subject “Delete my Tirnu account”.
2. We reply to confirm your identity. We will never ask for your password, private keys or one-time codes.
3. We check that your account has no remaining balance, pending transactions or open obligations (see Section 2).
4. We close your account and confirm by email. We process closure requests within 10 business days once these steps are complete.

2. Before we close your account

Closing your account does not transfer your assets to Tirnu. Before final closure, please:

• Withdraw any euros to your bank account.
• Withdraw or sell any Digital Assets you still hold.
• Wait for pending transactions to complete.

3. What we delete

When your account is closed, we delete or permanently anonymise:

• Your login credentials and app access
• Your profile, preferences and app settings
• Price alerts and savings goals
• Your Tirnu AI chat history
• Device and push-notification identifiers

4. What we must keep

We keep the following data for up to 10 years after the end of the business relationship, as required by Swiss anti-money laundering and tax law:

• Identity verification (KYC) records and documents
• Transaction history and related records
• Communications and records connected to compliance checks

This data is stored securely, access is restricted, and it is used only to meet these legal duties. It is deleted when the retention period ends.

5. Delete some data without closing your account

You can delete some data yourself at any time in the Tirnu app:

• Tirnu AI chat history: clear it from the Tirnu AI screen.
• Price alerts and savings goals: delete them under Profile → Alerts & goals.

To ask us to delete other data, email support@tirnu.com with the subject “Delete my data”. We will tell you what we can delete and what we must keep by law. Personal information is handled as described in our Privacy Policy.

6. Contact

For questions about deleting your account or your data, use the contacts below. Never send passwords or private keys.